Duelz is a relatively new online casino that has been gaining popularity rapidly since its inception in 2018. The casino is owned by MT SecureTrade Limited, a company registered in Malta, which operates several other online casinos under various brands. Duelz focuses primarily on catering to the Swedish market, but it also accepts players from several other countries worldwide.
Brand Overview
Duelz has a unique theme and branding that sets it apart from its competitors. The Duelz casino casino’s mascot is a cartoonish knight who serves as both a welcoming figure and an enthusiastic game advisor. Upon entering the website, visitors are greeted by the Duelz logo – a stylized crest featuring the brand name in bold letters.
The website itself is modernly designed with clean lines, bright colors, and intuitive navigation. Visitors can easily find their way around, accessing various sections, such as games, promotions, account management, and support resources. One of the notable design elements on Duelz’s homepage is a live game counter that indicates ongoing tournaments, emphasizing the site’s focus on competitive gaming experiences.
Registration Process
The registration process at Duelz online casino is straightforward and effortless. Potential players are required to create an account by providing basic information, including email address, date of birth, and currency preferences. They must also agree with the terms and conditions before proceeding.
The sign-up form includes a verification step via SMS or email to confirm user identity. Players who prefer using social media profiles can also log in with their Facebook credentials.
Upon completing registration, users receive a welcome message introducing them to Duelz’s offerings, including a bonus offer of up to €100 for new players.
Account Features
Duelz provides its registered members with several features that enhance the gaming experience. Key account options include:
- Multi-Account Access : Users can create multiple accounts using different email addresses or social media profiles.
- Guest Mode : Duelz offers a guest mode option, allowing non-registered players to play games anonymously for limited time periods (up to 10 minutes per session).
- Favorite Games and Bookmarks : Members can add their favorite slots and table games to quick-access lists.
Bonuses
Duelz Casino welcomes its new customers with an attractive offer that consists of a two-part bonus, designed to provide players with sufficient capital for experimenting with various games. These incentives are granted in the form of 100% match bonuses up to €100 each:
- First Deposit Bonus : A matching deposit bonus worth up to €50, complemented by extra spins on specific slots.
- Second Deposit Bonus : Up to €25 for slot enthusiasts.
Beyond these initial offers, Duelz operates a reward system based on loyalty points. Players earn Loyalty Points (LP) in exchange for every real-money bet they make. Accumulated LPs unlock free spins or match bonus rewards that can be used at the discretion of the member.
Payments and Withdrawals
Duelz Casino accepts deposits via an array of payment methods, which are designed to cater to diverse user preferences:
- Credit/Debit Cards : Supports popular issuers such as VISA and Mastercard.
- Electronic Wallets : Players can top up using Skrill or Neteller wallets.
- Bank Transfers : Wire transfers enabled for deposits in select countries.
In addition, Duelz offers some exclusive services to ease the transaction process:
- Instant Deposits : Fast cash transactions facilitated by popular e-wallet options.
- Withdrawal Processing Timeframes : Players can request withdrawal amounts up to €50 without additional processing costs.
Game Categories
The core strength of Duelz lies in its gaming library, offering more than 1,300 games from prominent software providers such as Evolution Gaming and Microgaming:
- Slot Machines: There are around 700+ slots available from top game studios like Quickspin and Thunderkick.
- Table Games: Roulette (French & European), Blackjack variations, Baccarat, and Poker (Live Casino).
- Live Dealers: Duelz also offers various live casino experiences.
Software Providers
Duelz boasts an impressive partnership with 25 leading iGaming software providers to create a comprehensive gaming library that includes:
- Evolution Gaming
- NetEnt
- Microgaming
- Quickspin
- Play’n GO
The list goes on with major online casino suppliers, such as ELK Studios, NextGen Gaming and iSoftBet.
Mobile Version
Duelz Casino is fully mobile-compatible, meaning that users can access their favorite games at any time using devices of all screen sizes (smartphones, tablets). The website adapts perfectly to fit the smaller screens, maintaining its clean interface while keeping the user-friendly experience intact. Members can enjoy real money gaming on-the-go without installing a separate app.
Security and License
Duelz holds licenses from two authoritative regulatory bodies:
- Malta Gaming Authority (MGA) : Duelz casino operates under license MGA/B2C/370/2017, which covers online gambling activities.
- Gibraltar Regulatory Authority : Additionally, it is licensed by the Gibraltar Regulatory Authority in accordance with RGL no. 106.
The website employs robust encryption and a trusted SSL certificate to safeguard player transactions and personal data from unauthorized access or exploitation.
Customer Support
Duelz casino values its customer service, providing timely assistance through multiple channels:
- Live Chat : Dedicated support agents are available during working hours (9 am – 5 pm CET).
- Email Support : The website’s contact form allows customers to send queries outside regular business hours.
- FAQ Section and Knowledge Base : A self-service section contains helpful guidelines on common topics such as account management, games rules, and payments.
User Experience
Duelz offers an intuitive user experience. Its interface is clutter-free with neatly categorized game sections that make navigation straightforward:
- Quick access to most popular games via the ‘Favourite’ tab.
- Live chat button placed at the bottom right of all pages for instant support.
Performance
Our review found Duelz casino delivers a relatively stable website performance, albeit not optimal under peak load conditions. Loading times are within acceptable limits (2-3 seconds), but occasionally slow to open.
Overall Analysis
In conclusion, we rate Duelz as one of the most engaging and rewarding casinos online:
- Game selection : Offers numerous high-quality games with diverse themes.
- A strong variety of live casino titles offered through top providers, such as Evolution Gaming
- Promising loyalty program to offer extra value
- Quick transactions via supported e-wallets make fund management easy.
Nonetheless, minor improvements could be made in the area of customer support response times and perhaps expanding their gaming library.